#Bethessa fallout 76 customer support full#
During the incident, it appears that the user name, name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. We are still investigating this incident and will provide additional updates as we learn more. Upon discovery, we immediately took down the website to fix the error. “We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. And while they were at it they also added in a bit of an apology into the mix.īethesda Support’s statement confirms Jessiepie’s account of the situation. It didn’t take long for Bethesda Support’s official Twitter to release a real statement on the breach. One can imagine this short and impersonal statement on the breach of personal information didn’t go too well with the community. Their community manager basically said they “ resolved this issue.” And that was it. Hype Break ran a great report on the origin and results of this glitch and noted that Bethesda is running up a record for massive screw-ups so far as we near the end of the year.Īs mentioned in both videos above, the initial response by Bestesda was less than charming. Many gaming channels on YouTube were quick to report on this data breach. Thankfully the user wasn’t a nefarious actor, because if she were this glitch could have had the risk of essentially putting thousands of customers banking information at risk.
#Bethessa fallout 76 customer support update#
Jessiepie goes on to state they even have access to update and even close the support tickets of which they are allegedly 8 pages specifically on “canvas bag requests, tickets, and ‘fix or refund me’ demands.” And along with the receipts it included customers’ email and home addresses as well as their credit cards they used to purchase the Power Armor edition. Those tickets had customers’ receipt information. Instead of the canvas bag promised for this edition, Bethesda gave users cheap nylon bags instead. Most of the tickets involve users requesting a new bag who had purchased the $200 Fallout 76 Power Armor Edition. The latest involves a massive glitch on their website that has comprised the personal information of their customers.Ī user by the name of Jessiepie on Reddit broke the story. In the user’s first ever Reddit post they claim they are able to see every single one of the support tickets being sent into Bethesda. This holiday season Bethesda Softworks, the company behind newly released Fallout 76 has been plagued with problems following the release of the game. Click to email this to a friend (Opens in new window).
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